Conflict Management: Preventing & Handling Unproductive Escalations with Students, Parents, and Colleagues (CATDC Online)

Aug 10, 2020 9:00AM—Aug 13, 2020 11:00AM

Cost $500 members; ($750 non-members)

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Conflict Management: Preventing & Handling Unproductive Escalations with Students, Parents, and Colleagues

SESSION 1: August 10, 2020 | 9:00am - 11:00am

SESSION 2: August 11, 2020 | 9:00am - 11:00am

SESSION 3: August 12, 2020 | 9:00am - 11:00am

SESSION 4: August 13, 2020 | 9:00am - 11:00am


One of the most difficult parts of our work is managing and preventing escalations. Whether it is an upset parent, student, or colleague, escalation incidents and unproductive conflicts can be daunting and deplete us of significant time and energy. In this four-part online workshop you will deepen your understanding of the neuroscience behind escalations and build skills to effectively de-escalate and prevent escalations for more successful relationship management.


  • Deepened understanding of the neuroscience of escalations
  • Knowledge of how to prevent escalations
  • Understanding of how language relates to escalation prevention/intervention
  • Increased capacity to effectively intervene on peak escalations
  • Ability to identify co-escalation contributors
  • Ability to recognize stages of escalation
  • Understanding of how historical experiences correlate to escalations
  • Develop emotional intelligence skills that correlate to relationship management



Kate Sheppard’s work focuses on helping non-profit and human-service organizations develop leadership, evaluate and articulate impact, and synchronize their actions and ideologies. Kate has worked as a consultant for the past ten years as a Senior Associate for Dialogues in Action leading over 100 large-scale evaluation projects. In 2018 Kate founded her own consulting company, See Change Consulting. For the past seventeen years, Kate has also worked for the YMCA of San Francisco. Her current role directing staff development allows her to focus on supporting over 2,400 staff in creating positive work environments, building individual capacity, and leading organizational change strategies.

Cancellation Policy

Life happens. We understand that there will be times when you cannot attend a workshop that you have registered and paid for. We strive to be as helpful and flexible as possible when things out of your control happen. Please visit our FAQ page for detailed information about our cancellation policy and answers to frequently asked questions about enrollment and membership.